Job Order #8032

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Posted Date: 6/4/2019
Job Category:
Position Title: Department Manager (Global Messaging)
Salary Range:
Location: St. Louis, Missouri, USA
Desired Skills:
Description: The Global Messaging Practice, a newly created function within IT, is responsible for the vision, standardization, optimization and stewardship of Messaging practice. This highly strategic team will collaborate with Product Management, IT, Security, Vendors and Partners, and Executive Leadership to establish a forward-looking Messaging platform used to communicate with both internal and external parties. This team will play a key role in enabling a frictionless, customer-driven, secure, and compliant experience, as well as create synergies between various functional business units.

Role Summary:

As the Department Manager for the Messaging Practice, you will partner with executive and technical leadership to create the vision, strategic plan and road map for Messaging Architecture; Security Policy and Standards; Global Compliance; Definition and Design standards; and Governance of customer touch points. The Messaging Practice will provide stewardship across IT solutions groups, IT architecture, Product Management, Information Security Office, Third Party Vendors and Partners, and Executive Leadership. As the leader of the practice, you will be charged with establishing and influencing an integrated Messaging Platform, establishing clear roles and responsibilities as it relates to customer messaging, identifying and filling capability gaps, identifying and realizing efficiencies, and anticipating future needs and capabilities. The Messaging Practice will champion awareness, standards, and holistic visibility across the global IT organization to guide technology decision-making into the future.



Ideal candidates will have experience working with software, implementations and global messaging programs and platforms. This role will require you to be an integrator of people, processes and technology, a visionary thought leader, problem solver, and effective consultant. If you have a proven track record of building high-performing teams and implementing global messaging platforms, this is the role for you.



Key Areas of Responsibility:
•Collaborate with Product Management, IT Solution groups, Vendors and Partners, Security, and Executive Leadership to establish a Messaging Platform, including the governance of message creation and compliance in the countries in which we operate
•Provide leadership for the Messaging Practice, including identifying opportunities to transform the architecture to provide for future sustainability and optimization
•Define and build the Messaging Practice including management, governance, support and operational processes and their related tools, standards, patterns, and guidelines, as well as assessing when and how to incorporate industry techniques in a timely manner
•Partner to influence and advocate IT strategies, policies, principles and practices that are aligned with the operational strategy of the business
•Scan the horizon for emerging management tools, skills, techniques and technologies, to ensure their timely introduction
•Understand technological requirements necessary to implement solutions as well as team’s ability to design them
•Develop standards to measure progress of the Messaging practice against established objectives such as revenue, expense management, utilization metric, delivery quality and customer satisfaction; while ensuring performance and timely achievement of goals and objectives


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