Job Order #1772

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Posted Date: 3/16/2017
Job Category: Customer Success
Position Title: Account Manager
Salary Range: BOE
Location: New York, USA
Seattle-Bellevue-Everett, Washington, USA
Desired Skills:
Description: Account Manager

Our client is a unique, fast growing SAAS company, a global leader in its field, offering a distinctive pricing, revenue and management intelligence platform for e-commerce companies. They are currently searching for an Account Manager to be responsible for managing long-term customer relationships, cultivate customer loyalty, ensure recurring revenue and stimulate growth in order to achieve customer satisfaction. The ideal candidate is a proactive dynamic leader with experience working in a SAAS company managing multiple accounts.

This is a fantastic opportunity to play a key role, as this progressive and innovative company expands its operations.

Location: NYC and Seattle (multiple positions)

Position Requirements:
• Experience managing large, multi-level, multi-interface accounts, working with technical levels to C levels (sales background or similar an advantage)
• Experience managing strategic sales, understanding the customers` decision making process, developing and executing the right sales strategy with proven ability to close
• Proactive, initiating and able to lead. Capable of foreseeing upcoming challenges and solving them
• Confident conduct and demeanor and strong personal authority- the ability to be perceived by customers and internal interfaces as a professional authority which is a trustable and cooperative person
• Excellent interpersonal relations; ability to establish and nurture collaborations with internal and external customers over time
• Patient and an acute listener
• Avid interest in online businesses and their unique operations
• Independent thinker and executor
• Ability to understand customer requirements, and tailor fit product capabilities and business relations accordingly
• Comfortable with conducting majority of business via phone and email

Qualifications:
• BA/BS degree (Economics, Finance, Business Administration) or equivalent experience
• 3+ years’ experience in account management, sales or customer success positions in SaaS (a must)
• Strong quantitative and analytical skills
• Experience with eCommerce and online marketplaces – a major advantage
• Creative problem solving
• Excellent verbal and written communications skills in English
• Ability to prioritize, multi-task and perform effectively under pressure
• In-depth experience with Excel


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