Job Order #1774

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Posted Date: 3/16/2017
Job Category: Customer Success
Position Title: Strategic Account Manager
Salary Range: BOE
Location: New York, USA
Seattle-Bellevue-Everett, Washington, USA
Desired Skills:
Description: Strategic Account Manager

Our client is a unique, fast growing SAAS company, a global leader in its field offering a distinctive pricing, revenue and management intelligence platform for e-commerce companies. They are currently searching for Strategic Account Manager to work with the company’s strategic and largest accounts. The SAM’s main responsibilities will be managing long-term strategic customer relationships, achieve customer satisfaction, cultivate customer loyalty, ensure recurring revenue and stimulate growth.

The ideal candidate is a proactive dynamic leader with experience working in a SAAS company managing multiple accounts and being the point of contact for customer’s executives and stakeholders. This is a fantastic opportunity to play a key role, as this progressive and innovative company expands its operations.

Location: NYC and Seattle

Position Requirements:
• Experience managing strategic sales, understanding the customers` decision making process, developing and executing the right sales strategy with proven ability to close
• Ability to understand customer requirements, and tailor fit product capabilities and business relations accordingly
• Proactive, initiating and able to lead. Capable of foreseeing upcoming challenges and solving them
• Confident conduct and demeanor and strong personal authority- the ability to be perceived by customers and internal interfaces as a professional authority which is a trustable and cooperative person
• Excellent interpersonal relations; ability to establish and nurture collaborations with internal and external customers over time
• Avid interest in online businesses and their unique operations
• Comfortable with conducting majority of business via phone and email

Qualifications:
• BA/BS degree (Economics, Finance, Business Administration) or equivalent experience
• 5+ years’ experience in account management, sales or customer success positions (preferably with a SaaS company)
• Experience with ecommerce and online marketplaces (a major advantage)
• Experience managing large, multi-level, multi-interface accounts, working with technical levels to C levels (sales background or similar an advantage)
• Strong quantitative and analytical skills
• Positive work ethic, ambitious and passionate attitude
• Excellent verbal and written communications skills in English
• Ability to prioritize, multi-task and perform effectively under pressure
• In-depth experience with Excel


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